Organizations change all the time and IT managers have to constantly upgrade, expand or consolidate their company’s physical IT assets. Emerio’s engineers eliminate this burden by providing turnkey services in the following areas:
Consultation, Design, Supply, Deployment & Integration :
   :: Network Diagnostic Consulting and Systems Integration
   :: Messaging and Migration services
   :: Remote Access services
   :: Storage Solutions
Infrastructure :
   :: Infrastructure Assessment
   :: Infrastructure Management


Server Management & Desktop Support
Desktop Management
IT Help Desk
Post-installation Support & Maintenance :
   :: Annual Maintenance Contract (AMC)
   :: Hardware Maintenance Contract
   :: Emerio Service Package (ESP)
Help Desk Support
   :: End-user PC support
   :: Network & server maintenance
   :: IT security & management
   :: Database administration and maintenance
LAN and Security Audit :
   :: IT infrastructure audit analysis
   :: Server security policy analysis
   :: Network security analysis
Supply of IT equipment, peripherals and licenses :
   :: We provide our clients with a one-stop
     shop for the supply of IT hardware as well
     as software licenses.
  :: Network Diagnostic Consulting and Systems Integration :
Emerio provides Infrastructure consulting and system integration services for all IT infrastructure components, including Requirement Assessment, Planning & Design, Supply, and Installation & commissioning of the entire Network. This incorporates domain setup, file storage, messaging and database solutions, including backup strategies with proven methodologies. Our long-standing relationships with Microsoft, HP, IBM, Cisco, and Computer Associates gives you access to products and services from the acknowledged technology leaders.
  :: We provide the following system integration solutions :
   :: Consultation & Requirement assessment
   :: Domain capacity planning
   :: Data storage and disaster recovery solution
   :: Migration/upgrade services
   :: Business Continuity Plans
   :: Security assessment and implementation
   :: Integrated Messaging system
   :: Database solutions
   :: Remote access and management
  :: Messaging and Migration Services :
  + Messaging services
As business and non-business communities are tightly connected through e-mail systems and many business process applications ride over messaging systems, it is essential that users be well connected. Emerio’s Messaging Management services ensure seamless functioning of messaging systems. We assess your current messaging infrastructure to understand your current and future messaging needs, formulate a messaging strategy and design a solution to meet your business requirements.

Our Mail Integration services include deployment, planning and execution, including client installation and data migration for messaging systems and applications. We also enable communication between disparate mail systems. We can integrate and/or consolidate your different messaging systems, linking your business units and extending your company globally.
  :: We provide services in the following technologies :
   :: Microsoft® Exchange™
   :: POP-based messaging infrastructure
   :: Exchange 2000 & 2003
   :: Lotus Notes
  :: Messaging Systems include :
   :: Deployment of messaging server solution
   :: User account management
   :: Monitoring mail queues
   :: Managing mail boxes and address book
   :: Remote mail access systems
   :: Administration of mail servers
   :: Backups and transaction log management
   :: Management of internet mail systems
   :: Implementation of mail policies
  :: Migration services:
Emerio’s Migration services deliver maximum benefits with minimum disruption of your business operations. Our systematic approach in assessing, planning and implementing processes lowers product deployment time with minimum risk in migrating to new technologies.
  :: Migration services include:
   :: Windows NT to Windows 2000 Migration
   :: Windows NT to Windows 2003 Migration
   :: Windows 2000 to Windows 2003 Migration
   :: Exchange 5.5 to Exchange 2000 Migration
   :: Exchange 2000 to Exchange 20003 Migration
   :: Novell Netware to Windows 2000 Migration
   :: POP3 mail system to Exchange 2000 Migration
  :: Remote Access services :
Another critical factor in today’s digital information age is the ability to work remotely and access the network from a variety of locations. In the current business environment, an organization’s success is largely defined by its ability to increase productivity.

In a digital information age, employees can be productive from almost any location, as long as they have quick and easy access to the resources they need. This business-critical nature of remote access drives many organizations to recognize the need for this service. Managing remote access networks requires managing several users and multiple systems.

This is where Emerio comes in. We understand your unique needs and provide customized solutions that enable your organization to enjoy the benefits of secure and efficient remote access.
    :: Remote Access services include :
    :: VPN solutions based on Cisco Systems, Microsoft, WatchGuard
    :: Remote messaging services based on web access, or offline
    :: Remote application access solutions based on Citrix
    :: Remote network management solutions
  :: Storage Solutions :
Emerio offers a range of storage solutions. We design, implement and monitor effective storage solutions and backup polices to ensure timely recovery of your critical data. A well-planned storage and backup system reduces the effort and time spent on data recovery and improves business continuity in case of data loss or disaster. This results in operational efficiency, better utilization of infrastructure and reduced Total Cost of Operation.
    :: Storage Solutions include :
    :: Tape backup solutions – DAT\DLT\LTO
    :: Storage solutions – NAS\SAN
    :: Backup scheduling and application management – BrightStor ARCserve, VERITAS
    :: Disaster recovery and replication
  :: Infrastructure Assessment :
Emerio offers IT infrastructure assessment and audit services that help you realign your IT infrastructure with dynamic business requirements. Audits are typically carried out at the enterprise IT organization level to assess the IT infrastructure in the context of security, availability and usability. We follow a layered approach, starting with security consulting, offering our best-of-breed security technology products, and topping this with implementation and support. We partner with international giants in the field of IT and information security to ensure that you receive the best possible service.

Emerio‘s security implementation services cover all security elements and industry standard products. Our trained and certified professionals implement firewalls, IDS, VPN etc. We undertake risk management, penetration testing, vulnerability fixing, security policy and process design, network perimeter design and OS hardening. We cover the gamut of managed security services including vulnerability assessment, firewall service, intrusion detection service, advisory service, and security policy compliance service & security defense management/monitoring.
  :: Infrastructure Assessment services include :
   :: Security Audit and Maintenance - Technical Level
   :: Network Bandwidth & Traffic Analysis
   :: LAN Bandwidth Analysis
   :: Web Traffic Analysis
   :: Firewall Policies
   :: Mail Traffic Analysis
   :: Security Policy Analysis
   :: Internal (File/Data)
   :: VPN/ Remote Access
   :: Virus Impact & Protection
  :: Infrastructure Management :
We manage IT infrastructure, including 24/7 support services, for clients around the globe. We have well-defined Service Level Agreements that give you the assurance of consistently superior performance. Our sound methodologies and robust technologies enable us to manage your IT operations efficiently, on either a dedicated or a time-and-materials basis.
    :: Server Management & Desktop Support :
Emerio manages your server environment and backup effectively to maintain performance at optimum levels. Our server management offerings ensure that server parameters and operating systems are administered and tuned well. Our deliverables include:
  Enterprise Network management
  Operating System administration - Windows NT 4.0, Windows 2000 & Windows 2003
  Performance monitoring of servers (monitoring CPU, disk space, memory
utilization) and fine-tuning
  Securities & privileges management
  Login Script management & auditing
  Process management & Thread management
  Regular backup scheduling
  Anti-virus management: Planning/ upgrading/ implementation/ regular scanning and upgrading of the anti-virus software.
  Desktop & User management
  Help Desk support for back-end escalation
  Profile management
    :: Desktop Management :
Emerio’s Desktop Management services provide quick deployment, standardization and maintenance of desktops across your organization, resulting in cost and time savings, better manageability and increased productivity.
  Desktop computer configurations
  Standard office application management and support
  Personal computer maintenance through dedicated resources
  IT Help Desk
       + single point of contact for problems and service enhancements
  Standardization of applications
  Periodic update of patches & service packs
  Anti-virus management
  Periodic audit of IT assets
    :: IT Help Desk :
Emerio’s help desk services help you with first-level IT support, offering a single point of contact for all support service requirements and enabling effective ‘on call’ solutions that drastically reduce problem resolution time. This ensures high uptime of basic user systems and improves productivity.
We offer professionally managed help desk services in ongoing management and maintenance of IT infrastructure and applications, enabling you to focus your valuable IT resources on high-value added competencies. Our Managed IT Help Desk services cover Asia Pacific and are usually customized for each client.
    :: Post-installation Support and Maintenance :
Post-installation, we provide a comprehensive suite of maintenance services, which can be customized to your requirements. Our maintenance packages include:
    :: Annual Maintenance Contract (AMC)
Under the AMC, we provide technical support for all computers, peripherals and standard applications at your premises.
The service methodology includes :
    :: Scheduled Visits:
    :: Unlimited unscheduled on- call basis :
    :: Unlimited online telephonic/e-Mail support :
    :: Hardware Maintenance Contract
    :: Same as the AMC with extended coverage on parts
    :: Also extendable for out-of-warranty parts
    :: Emerio-R&D TeamWorks Service Package (ETSP) :
Complete technical & maintenance support for servers, PC/NBs, peripherals, and other items related to the server & network at the client’s premises, on a time-and-material basis with a ‘Service level agreement and assured ‘response time’. The ESP hours are available to clients for their use as they deem appropriate.