         |
|
Infrastructure Management Services> Offerings |
|
 |
|
|
| Offerings |
| |
Organizations
change all the time and IT managers have to constantly
upgrade, expand or consolidate their company’s
physical IT assets. Emerio’s engineers eliminate
this burden by providing turnkey services in the following
areas: |
|
|
|
| |
|
 |
Post-installation
Support & Maintenance : |
| |
::
Annual Maintenance Contract (AMC) |
| |
::
Hardware Maintenance Contract |
| |
::
Emerio Service Package (ESP) |
|
|
Help Desk Support |
| |
::
End-user PC support |
| |
::
Network & server maintenance |
| |
::
IT security & management |
| |
::
Database administration and maintenance |
|
| |
|
|
LAN and Security
Audit : |
| |
::
IT infrastructure audit analysis |
| |
::
Server security policy analysis |
| |
::
Network security analysis |
|
|
Supply of IT
equipment, peripherals and licenses : |
| |
::
We provide our clients with a one-stop
shop for the
supply of IT hardware as well
as
software licenses. |
|
|
|
| |
| |
::
Network Diagnostic Consulting and Systems Integration
: |
|
|
| Emerio provides
Infrastructure consulting and system integration services
for all IT infrastructure components, including Requirement
Assessment, Planning & Design, Supply, and Installation
& commissioning of the entire Network. This incorporates
domain setup, file storage, messaging and database solutions,
including backup strategies with proven methodologies.
Our long-standing relationships with Microsoft, HP, IBM,
Cisco, and Computer Associates gives you access to products
and services from the acknowledged technology leaders.
|
| |
| |
::
We provide the following system integration solutions
: |
| |
| |
::
Consultation & Requirement assessment |
| |
::
Domain capacity planning |
| |
::
Data storage and disaster recovery solution |
| |
::
Migration/upgrade services |
| |
::
Business Continuity Plans |
|
| |
::
Security assessment and implementation |
| |
::
Integrated Messaging system |
| |
::
Database solutions |
| |
::
Remote access and management |
| |
|
|
|
|
|
| |
| |
::
Messaging and Migration Services : |
|
| |
+ Messaging services |
As
business and non-business communities are tightly connected
through e-mail systems and many business process applications
ride over messaging systems, it is essential that users
be well connected. Emerio’s Messaging Management
services ensure seamless functioning of messaging systems.
We assess your current messaging infrastructure to understand
your current and future messaging needs, formulate a messaging
strategy and design a solution to meet your business requirements.
Our Mail Integration services include deployment, planning
and execution, including client installation and data
migration for messaging systems and applications. We also
enable communication between disparate mail systems. We
can integrate and/or consolidate your different messaging
systems, linking your business units and extending your
company globally. |
| |
| |
::
We provide services in the following technologies
: |
| |
| |
::
Microsoft® Exchange™ |
| |
::
POP-based messaging infrastructure
|
|
| |
::
Exchange 2000 & 2003 |
| |
::
Lotus Notes |
|
|
|
| |
| |
::
Messaging Systems include : |
| |
| |
::
Deployment of messaging
server solution |
| |
::
User account management
|
| |
::
Monitoring mail queues
|
| |
::
Managing mail boxes
and address book |
| |
::
Remote mail access
systems |
|
| |
::
Administration of
mail servers |
| |
::
Backups and transaction
log management |
| |
::
Management of internet
mail systems |
| |
::
Implementation of
mail policies |
|
|
|
|
|
| |
|
| |
::
Migration services: |
|
| Emerio’s
Migration services deliver maximum benefits
with minimum disruption of your business
operations. Our systematic approach
in assessing, planning and implementing
processes lowers product deployment
time with minimum risk in migrating
to new technologies. |
| |
| |
::
Migration services include: |
| |
| |
::
Windows NT to Windows
2000 Migration |
| |
::
Windows NT to Windows
2003 Migration |
| |
::
Windows 2000 to Windows
2003 Migration |
| |
::
Exchange 5.5 to Exchange
2000 Migration |
|
| |
::
Exchange 2000 to Exchange
20003 Migration |
| |
::
Novell Netware to
Windows 2000 Migration
|
| |
::
POP3 mail system to
Exchange 2000 Migration
|
|
|
|
| |
|
| |
::
Remote Access services : |
|
Another
critical factor in today’s
digital information age
is the ability to work remotely
and access the network from
a variety of locations.
In the current business
environment, an organization’s
success is largely defined
by its ability to increase
productivity.
In a digital information
age, employees can be productive
from almost any location,
as long as they have quick
and easy access to the resources
they need. This business-critical
nature of remote access
drives many organizations
to recognize the need for
this service. Managing remote
access networks requires
managing several users and
multiple systems.
This is where Emerio comes
in. We understand your unique
needs and provide customized
solutions that enable your
organization to enjoy the
benefits of secure and efficient
remote access. |
| |
| |
|
::
Remote Access services include
: |
|
| |
|
::
VPN solutions based
on Cisco Systems,
Microsoft, WatchGuard |
| |
|
::
Remote messaging services
based on web access,
or offline |
| |
|
::
Remote application
access solutions based
on Citrix |
| |
|
::
Remote network management
solutions |
| |
|
|
|
| |
::
Storage Solutions
: |
|
| Emerio
offers a range
of storage solutions.
We design, implement
and monitor
effective storage
solutions and
backup polices
to ensure timely
recovery of
your critical
data. A well-planned
storage and
backup system
reduces the
effort and time
spent on data
recovery and
improves business
continuity in
case of data
loss or disaster.
This results
in operational
efficiency,
better utilization
of infrastructure
and reduced
Total Cost of
Operation. |
| |
| |
|
::
Storage Solutions
include : |
|
| |
|
::
Tape backup
solutions
–
DAT\DLT\LTO |
| |
|
::
Storage
solutions
–
NAS\SAN
|
| |
|
::
Backup
scheduling
and application
management
–
BrightStor
ARCserve,
VERITAS
|
| |
|
::
Disaster
recovery
and replication
|
|
| |
|
| |
::
Infrastructure
Assessment
: |
|
|
Emerio
offers
IT infrastructure
assessment
and audit
services
that help
you realign
your IT
infrastructure
with dynamic
business
requirements.
Audits
are typically
carried
out at
the enterprise
IT organization
level
to assess
the IT
infrastructure
in the
context
of security,
availability
and usability.
We follow
a layered
approach,
starting
with security
consulting,
offering
our best-of-breed
security
technology
products,
and topping
this with
implementation
and support.
We partner
with international
giants
in the
field
of IT
and information
security
to ensure
that you
receive
the best
possible
service.
Emerio‘s
security
implementation
services
cover
all security
elements
and industry
standard
products.
Our trained
and certified
professionals
implement
firewalls,
IDS, VPN
etc. We
undertake
risk management,
penetration
testing,
vulnerability
fixing,
security
policy
and process
design,
network
perimeter
design
and OS
hardening.
We cover
the gamut
of managed
security
services
including
vulnerability
assessment,
firewall
service,
intrusion
detection
service,
advisory
service,
and security
policy
compliance
service
&
security
defense
management/monitoring.
|
| |
| |
::
Infrastructure
Assessment
services
include
: |
| |
| |
::
Security
Audit
and
Maintenance
-
Technical
Level
|
| |
::
Network
Bandwidth
&
Traffic
Analysis
|
| |
::
LAN
Bandwidth
Analysis |
| |
::
Web
Traffic
Analysis
|
| |
::
Firewall
Policies
|
|
| |
::
Mail
Traffic
Analysis
|
| |
::
Security
Policy
Analysis
|
| |
::
Internal
(File/Data)
|
| |
::
VPN/
Remote
Access
|
| |
::
Virus
Impact
&
Protection
|
|
|
|
| |
|
|
| |
::
Infrastructure
Management
: |
|
| We
manage
IT
infrastructure,
including
24/7
support
services,
for
clients
around
the
globe.
We
have
well-defined
Service
Level
Agreements
that
give
you
the
assurance
of
consistently
superior
performance.
Our
sound
methodologies
and
robust
technologies
enable
us
to
manage
your
IT
operations
efficiently,
on
either
a
dedicated
or
a
time-and-materials
basis.
|
|
| |
| |
|
::
Server
Management
&
Desktop
Support
: |
|
| Emerio
manages
your
server
environment
and
backup
effectively
to
maintain
performance
at
optimum
levels.
Our
server
management
offerings
ensure
that
server
parameters
and
operating
systems
are
administered
and
tuned
well.
Our
deliverables
include: |
|
| |
|
Enterprise
Network
management |
| |
|
Operating
System
administration
-
Windows
NT
4.0,
Windows
2000
&
Windows
2003 |
| |
 |
Performance
monitoring
of
servers
(monitoring
CPU,
disk
space,
memory
utilization)
and
fine-tuning |
| |
|
Securities
&
privileges
management
|
| |
|
Login
Script
management
&
auditing |
| |
|
Process
management
&
Thread
management
|
| |
|
Regular
backup
scheduling |
| |
|
Anti-virus
management:
Planning/
upgrading/
implementation/
regular
scanning
and
upgrading
of
the
anti-virus
software. |
| |
|
Desktop
&
User
management |
| |
|
Help
Desk
support
for
back-end
escalation |
| |
|
Profile
management |
|
| |
|
| |
|
::
Desktop
Management
: |
|
| Emerio’s
Desktop
Management
services
provide
quick
deployment,
standardization
and
maintenance
of
desktops
across
your
organization,
resulting
in
cost
and
time
savings,
better
manageability
and
increased
productivity. |
|
|
|
| |
|
Desktop
computer
configurations |
| |
|
Standard
office
application
management
and
support
|
| |
|
Personal
computer
maintenance
through
dedicated
resources |
| |
|
IT
Help
Desk |
| |
|
+
single
point
of
contact
for
problems
and
service
enhancements
|
| |
|
Standardization
of
applications |
| |
|
Periodic
update
of
patches
&
service
packs |
| |
|
Anti-virus
management |
| |
|
Periodic
audit
of
IT
assets |
|
| |
|
| |
|
::
IT
Help
Desk
: |
|
Emerio’s
help
desk
services
help
you
with
first-level
IT
support,
offering
a
single
point
of
contact
for
all
support
service
requirements
and
enabling
effective
‘on
call’
solutions
that
drastically
reduce
problem
resolution
time.
This
ensures
high
uptime
of
basic
user
systems
and
improves
productivity.
We
offer
professionally
managed
help
desk
services
in
ongoing
management
and
maintenance
of
IT
infrastructure
and
applications,
enabling
you
to
focus
your
valuable
IT
resources
on
high-value
added
competencies.
Our
Managed
IT
Help
Desk
services
cover
Asia
Pacific
and
are
usually
customized
for
each
client.
|
|
|
| |
|
| |
|
::
Post-installation
Support
and
Maintenance
: |
|
| Post-installation,
we
provide
a
comprehensive
suite
of
maintenance
services,
which
can
be
customized
to
your
requirements.
Our
maintenance
packages
include: |
|
|
|
|
| |
|
| |
|
::
Annual
Maintenance
Contract
(AMC) |
|
|
|
|
|
| Under
the AMC, we provide technical
support for all computers, peripherals
and standard applications at your
premises. |
|
|
| The
service methodology includes : |
|
|
|
| |
|
::
Unlimited unscheduled on- call basis
: |
| |
|
::
Unlimited online telephonic/e-Mail support
: |
|
|
|
| |
|
::
Hardware Maintenance Contract |
|
|
| |
|
:: Same
as the AMC with extended coverage on parts |
| |
|
:: Also
extendable for out-of-warranty parts |
| |
| |
|
::
Emerio-R&D TeamWorks Service Package (ETSP)
: |
|
|
| Complete
technical & maintenance support for servers, PC/NBs,
peripherals, and other items related to the server &
network at the client’s premises, on a time-and-material
basis with a ‘Service level agreement and assured
‘response time’. The ESP hours are available
to clients for their use as they deem appropriate. |
|
| |
|
|
|
| |
|
