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| Emerio’s entrepreneurial
culture, environment and professionalism are what differentiate
us from our competition, enabling us to deliver technically
superior networking solutions on time and within budget. |
| Emerio has IT centres
in India, Singapore, Malaysia and Thailand that are amply
equipped to support critical projects. Our support coverage
window is flexible, starting from 9/5 coverage and moving
up to 24/7 coverage through scaled combinations of “continuous”
or “on-demand” support. |
| Effectively managing
applications and systems, be they legacy or enterprise
solutions, enables organizations to embrace IT into their
mainstream activities, thereby generating synergy between
IT and their core business functions. |
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Application
or System support |
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Application or System
maintenance |
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Application enhancement |
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| Success in end-to-end
outsourcing or limited outsourcing depends upon strong
support models. At Emerio, we formulate the support model
by first understanding the scope––its breadth
and depth. We then combine this understanding with our
prior successful experience to generate a support model
tailored for our clients. Our support models are backed
by proven processes to ensure quality services to users. |
| The breadth of the scope
covers the list of applications and systems that need
to be supported or maintained, while the depth of the
scope covers areas like acknowledgement, qualification,
troubleshooting, resolution, performance and availability,
monitoring, administration, code fixing, enhancements,
customization etc. |
| At Emerio, continuity
of the client’s business is seen as the primary
requirement, overriding all others. Successful outsourcing
is provided through: |
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Proven Project
Management methodologies and proven processes |
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Converting customer
expectations into measurable deliverables / service
levels (Service Level Agreements – SLA) |
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Choosing and executing
the appropriate cost saving model of “right-shoring” |
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Adopting the right Client
Engagement model |
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